How can I tell if my BT mail account is compromised?
If BT suspects that your account has been compromised due to some suspicious activities, they will immediately secure your account and let you know that you should change your password. The password for your email address, the linked BT ID and all other linked email addresses will be included in this. BT specialists trawl the internet regularly, looking for information and ensuring that your account has not been stolen or compromised.
How to know if your account is no longer just yours?
Some visible signs of a compromised account include continuous password errors and log in failures irrespective of whether you try to log in from your table, mobile or through something else. In such a scenario, try logging in with a BT webmail browser. Another sign is if a screen appears on your webmail telling you that you should change your password for your email and confirm the security question you had entered.
How can you recover a compromised account and ensure its safety?
Before beginning with the process of recovery, ensure that you have scanned all of your devices in order to avoid losing your passwords again. This is because a virus may still be hovering in the background of your cyber security.
In case you use BT Broadband, use your BT ID to log in to My BT and download BT Virus Protect. This virus protection is already included in the BT Broadband package that you opted for. If you do not use BT Broadband, it is best for you to download or purchase an antivirus like McAfee and so on.
The process of recovery will depend on the settings you had opted for while setting up your account. It is best to also change your password and this time choose a password that is extremely strong and hard to break into.